Tazala

Support

Found a bug or have an idea? Write to us. We read every message and usually reply within 2–3 days.

Emailosp.ars.work@gmail.com
Write to us

To help us sort it out faster, include your phone model, iOS or Android version and what you did right before the problem.

Common questions

The first scan takes a while

The first scan analyzes the whole gallery; for 20,000 photos it can take a few minutes. You can keep using the app meanwhile. Later scans only look at new photos and take seconds.

Some photos are marked as in iCloud

These photos have no local copy on your iPhone, so Tazala can’t analyze them without uploading anything. Open them in the Photos app to download them, then rescan.

I deleted a photo by mistake

On iPhone, open the Photos app → Albums → Recently Deleted and restore it within 30 days. On Android, check the trash of your gallery app; depending on the phone, deleted files may be removed immediately.

How do I change the language or theme?

Open Settings in Tazala. You can choose English, Russian or Kazakh and a light, dark or system theme.

Why do I see ads?

Ads keep Tazala free. A short ad may appear after you delete files. Ads are non-personalized and never get your photos.